Privacy Policy

This Privacy Policy was last updated on April 19, 2022.

Thank you for participating in our learning platform. This platform respects the privacy of users and wants everyone to understand how user data is collected, used and shared. This Privacy Policy covers our data collection practices and describes your rights to access, correct or restrict the Company’s use of your personal data.

Unless we link to another policy or indicate otherwise, this Privacy Policy applies when you visit or use the websites, mobile apps or related services on this platform (the “Services”). It also applies to potential customers of our professional or business products.

By using the Services, the user agrees to the terms of this Privacy Policy. Do not use the Services if you do not agree to this Privacy Policy or any other agreement that governs your use of the Services.

Table of Contents

1. Types of data collected
2. User data collection method
3. Purpose of user data
4. With whom user data is shared
5. Security
6. User rights
7. Rules Specific to Each Jurisdiction
8. Updates and Contact Information

1. Types of data collected

We collect certain data directly from users, such as information entered by you, data about your consumption of content and data from third-party platforms with which the user connects to that platform. We also collect certain data automatically, such as information about your device and which parts of our Services you interact with or use.

1.1 Data provided by the user

We may collect different data about the user, or provided by the user, according to how the user uses the Services. Below are some examples to help you better understand the data we collect.

When you create an account and use the Services, including through a third-party platform, we collect all data you provide directly, including:

account details

To use certain features (such as accessing content), you need to create a user account. When creating or updating the account, we collect and store the data you provide, such as email address, password, interests, gender, race, ethnicity, official identification document information, verification photo, age, date of birth and settings of account, and assign you a unique identification number (“Account Data”).

profile data

The user may also choose to provide information regarding the profile, such as photo, title, biography, language, website link, social media profiles, country or other data. User profile data may be publicly viewable by others.

shared content

Certain portions of the Services allow you to interact with other users or share content publicly, including by posting content reviews, asking questions or answers, sending messages to students or instructors, or posting user-submitted photos or other work. This shared content may be publicly viewable by others, depending on where it is posted.

Educational Content Data

When the user accesses the content, we collect certain data, including which courses, assignments, labs, workspaces and tests the user has started and completed; purchased content and credits; subscriptions; completion certificates; exchanges of information with instructors, teaching assistants and other students; and essays, responses to questions, and other items submitted to satisfy requirements for courses and related content. If you are an instructor, we store your educational content, which may contain data about you.

Student payment data

When the user makes purchases, we collect certain data about the purchase in question (such as the user’s name and zip code) when necessary to process the order. It is up to you to provide certain payment and billing information directly to our payment processing partners, including your username, credit card information, billing address and zip code. We may also receive limited information, such as the fact that you have a new card and the last four digits of that card, from partners to facilitate payments. For security reasons, this platform does not collect or store confidential data from the cardholder, such as the full credit card number or card authentication data.

Instructor payment details

If you are an instructor, you may link your PayPal or other payment account to the Services to receive payments. When you link a payment account, we will collect and use certain information, including your payment account email address, account ID, physical address, or other information necessary for us to send payments to your account. In some cases, we will collect bank or wire transfer information to send payments to your account. To comply with applicable laws, we will also work with trusted third parties who collect tax information as legally required. This tax information may include information about your residence, tax identification numbers, biographical information and other personal information necessary for tax purposes. For security, this platform does not collect or store sensitive bank account information. The collection, use and disclosure of your payment, billing and taxation data are subject to the privacy policy and other terms of your payment account provider.

Data about user accounts on other services

We may obtain certain information through your accounts on social networks or other online accounts, if they are connected to your account on that platform. If the user connects to that platform through Facebook or another third-party platform or service, we ask for the user’s permission so that we can access certain information about that other account. For example, depending on the platform or service, we may collect the user’s name, profile picture, account ID number, access email address, location, physical location of the user’s access devices, user, gender, date of birth and list of friends or contacts of the user. These platforms and services provide information to our platform through their respective APIs.

Sweepstakes, promotions and surveys

We may invite you to complete a survey or participate in a promotion (such as a contest, sweepstakes or challenge), either through the Services or a third-party platform. If the user participates, we collect and store the data that is provided by the user as part of the participation, such as name, e-mail address, postal address, date of birth or telephone number. Such data is subject to this Privacy Policy, unless otherwise specified in the official promotion rules or other privacy policy. Data collected will be used to administer the promotion or survey, including notifying winners and distributing prizes. In order to receive a prize, it may be necessary to obtain the user’s permission for us to release certain information about you publicly (such as on the winners’ page).

Communications and Support

If you contact us for support or report a problem or question (regardless of whether you have created an account), we collect and store your contact information, as well as messages and other data about you, such as name, address email address, messaging, location, platform user ID, refund transaction IDs, and any other data you provide or that we collect through automated means (discussed below). This data will be used to respond to the user and research the question presented, in accordance with this Privacy Policy.

The data listed above is stored on this platform and associated with the user account.

1.2 Data collected by automated means

When you access the Services (including when browsing content), we collect certain data through automated means, including:

system data

Technical data about your computer or device, such as IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain, and other system and platform type data (“Data of the system”).

Usage data

Usage statistics about user interactions with the Services, such as content accessed, time spent on pages or on the Service, pages visited, resources used, search queries, data on clicks, date and time, referrer, and other related data your use of the Services (“Usage Data”).

Approximate geographic data

Approximate geographic location, which includes information such as country, city and geographic coordinates, calculated based on the user’s IP address.

The data listed above is collected through server log files and tracking technologies as detailed in the “Cookies and Data Collection Tools” section below. The data is stored by the platform and associated with the user account.

1.3 Third Party Data

If you are a potential business customer of this for Business platform, we may collect certain contact information from third-party business sources.

2. User data collection method

We use tools such as cookies, web beacons and similar tracking technologies to gather the data listed above. Some of these tools offer the user the possibility to opt out of data collection.

2.1 Cookies and data collection tools

We use cookies, which are small text files stored by your browser to collect, store and share data about your activities on different websites, including on this platform. Cookies allow us to remember details about user visits to this platform, such as personal preferences, and facilitate use of the site. To find out more about cookies, visit https://cookiepedia.co.uk/all-about-cookies.

The platform and service providers acting on behalf of our platform (such as Google Analytics and third-party advertisers) use server log files and tools for automated data collection, such as cookies, tags, scripts, custom links, impressions device or browser fingerprints and web beacons (collectively, “Data Collection Tools”), when you access and use the Services. These Data Collection Tools automatically track and collect certain System Data and Usage Data (detailed in Section 1) when you use the Services. In some cases, we associate the data collected through the Data Collection Tools with other data we collect, as described in this Privacy Policy.

2.2 Why we use Data Collection Tools

Our platform uses the following types of Data Collection Tools for the purposes described:

  • Strictly Necessary: ​​These Data Collection Tools allow you to access the site, provide basic functionality (such as logging in or accessing content), secure the site, protect against fraudulent logins, and detect and prevent abuse or unauthorized use of your account. This is necessary for the Services to function properly, so if you disable them, some parts of the website will be corrupted or unavailable.
  • Functional: These Data Collection Tools remember data about your browser and preferences, provide additional functionality on the site, customize content so that it is more relevant to the user, and remember settings that affect the appearance and behavior of the Services (such as your preferred language or volume for playing videos).
  • Performance: These Data Collection Tools help measure and improve the Services by providing usage and performance data, visit counts, traffic sources or where an application was downloaded. These tools help us test different versions of the platform to see which features or content users prefer, as well as to determine which email messages are opened.
  • Advertising: These Data Collection Tools are used to display relevant advertisements (on the website and/or other websites) based on information known about the user, such as System and Usage Data (as detailed in Section 1), and the information that the advertising service providers know about the user based on the tracking data. Ads may be based on your recent or historical activity and other sites and services. To help deliver personalized advertising, we may provide service providers with an anonymized and hashed version of your email address (in a human-unreadable format) and the content that you share publicly on the Services.
  • Social Media: These Data Collection Tools enable social media functionality, such as sharing content with friends and acquaintances. These cookies can track a user or device across other websites, and profile the user’s interests for use in targeted advertising.

The user can configure the web browser to alert him to attempts to place cookies on his computer, limit the types of cookies allowed or simply refuse cookies altogether. In that case, you may not be able to use some or all of the Services’ features, and your user experience may be different or less functional. To learn more about managing Data Collection Tools, see Section 6.1 (User Choices Regarding Use of Your Data) below.

3. Purpose of user data

We use user data for purposes such as providing our Services, communicating with you, troubleshooting issues, protecting against fraud and abuse, improving and updating our Services, analyzing how people use our Services, serving you personalized advertising as required by law. or necessary for security and integrity.

The data collected when the user uses the Services is used to:

  • Provide and administer the Services, including to facilitate participation in educational content, issue certificates of completion, display personalized content, and facilitate communication with other users;
  • Process payments to instructors and other third parties;
  • Process user requests and requests for educational content, specific products, services, information or resources;
  • Communicate with the user about their account:
    • Responding to user questions and queries;
    • Send administrative messages and information, including messages received from instructors, students, and teaching assistants; notifications about changes to our Service; and updates to our contracts;
    • Sending you information, via email or text messages, about your progress in courses and related content, rewards programs, new services, new features, promotions, newsletters, and other available instructor-created content (which, at any time, the user can choose not to receive it);
    • Sending push notifications to the user’s wireless device to provide updates and other relevant messages (which may be managed in the mobile app’s “options” or “settings” page);
  • Manage the user’s account and account preferences;
  • Facilitate the technical operation of the Services, including troubleshooting, securing the Services, and preventing fraud and abuse;
  • Request feedback from users;
  • Products, services, research and market promotions;
  • Marketplace Subscription Plans for potential customers;
  • Knowing more about the user by linking their data with other data through third-party data providers and/or analyzing the data with the help of analytics service providers;
  • Identify unique users across devices;
  • Customize ads across devices;
  • Improve our Services and develop new products, services and features;
  • Analyze trends and traffic, track purchases and usage data;
  • Advertise the Services on third-party websites and applications;
  • As required or permitted by law; or
  • As the platform, in our sole discretion, determines necessary to ensure the safety or integrity of our users, employees, third parties, the public or our Services.

4. With whom user data is shared

We share some data about the user with the instructors, other students, companies that provide services for our platform, platform affiliates, our business partners, analytics and data enrichment providers, the user’s social media providers, companies that help us to run promotions and surveys and advertising companies that help us promote our Services. We may also share user data as necessary for security purposes, legal compliance or as part of a corporate restructuring. Finally, we may share data in other ways, if it is aggregated or de-identified, or if we obtain user consent.

We may share user data with third parties under the following circumstances or where otherwise described in this Privacy Policy:

  • With Instructors: We share data about you with instructors or teaching assistants of educational content that you access or request information about, so that they can improve the content for you and other students. This data may include the user’s email address, city, country, browser language, operating system, device settings, the website that brought the user to our platform and the user’s activities on our platform. If we collect other data about you (such as age or gender), we may share that as well.
  • With other students and instructors: Depending on user settings, shared content and profile data may be publicly viewable, including by other students and instructors. If you ask an instructor or teaching assistant a question, your user information (including name) may also be publicly viewable.
  • With service providers, contractors and representatives: We share user data with third-party companies that provide services to our Company, such as payment processing, fraud and abuse prevention, data analysis, marketing and advertising services (including retargeted advertising) , email and hosting services, and customer service and support. These service providers may access the user’s personal data and are obliged to use it only as directed by the platform, to provide the requested service.
  • With Platform Affiliates: Your data may be shared with our corporate group of companies, related by common ownership or control to enable or support the provision of the Services.
  • With business partners: We maintain contracts with other websites and platforms that aim to distribute our Services and increase traffic to the platform. Depending on the user’s location, we may share his data with these partners.
  • With analytics and data enrichment services: As part of our use of third party analytics tools such as Google Analytics and data enrichment services, we share certain contact information, Account Data, System Data, Data about Usage (as detailed in Section 1) or de-identified data, as required. De-identified data means data from which information such as the user’s name and email address has been removed and replaced with a token ID. In this way, providers may provide analytics services or combine user data with information from publicly available databases (including contact and social information from other sources). The objective is to communicate with the user in a more effective and personalized way.
  • To enable social media features: The social media features included in the Services (such as the Facebook Like button) may allow the social media provider to collect information such as the user’s IP address and which page of the Services the user is visiting, and set a cookie to enable the feature. User interactions with these features are governed by the third-party company’s privacy policy.
  • To administer promotions and surveys: We may share user data as necessary to administer, market or sponsor promotions and surveys that you choose to participate in, as required by applicable law (such as providing a winners list or required entries) or in accordance with the rules of the promotion or survey.
  • For Advertising: If we decide to use a revenue maintained advertising model in the future, we may use and share certain System Data and Usage Data with third party advertisers and networks to display general demographic and preference information among our users. We may also allow advertisers to collect System Data through Data Collection Tools (as detailed in Section 2.1) and use this data to deliver targeted advertisements in order to personalize the user experience (through behavioral advertising ) and perform web analytics. Advertisers may also share with us the data they collect about you. To learn more or opt out of receiving behavioral advertising from participating ad networks, please see Section 6. 1 (User Choices Regarding the Use of Your Data) below. It is worth mentioning that, by opting out, the user will continue to receive generic advertisements.
  • For security and legal compliance: We may disclose User Data to third parties if (in our sole discretion) we have a good faith belief that the disclosure is:
    • Allowed or required by law;
    • Requested as part of a court, governmental or legal order or proceeding investigation;
    • Justifiably necessary as part of a valid subpoena, warrant or other legally valid request;
    • Justifiably necessary to enforce our Terms of Use, Privacy Policy and other legal agreements;
    • Necessary to detect, prevent or resolve cases of fraud, abuse, misuse, possible violations of law (or rules or regulations) or technical or security issues; or
    • Justifiably necessary, in our judgment, to protect against imminent harm to the rights, property or safety of the platform, our users, employees, members of the public or our Services.
    • We may also disclose user data to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy Policy.
  • In cases of transfer of control: If the platform undergoes a commercial transaction, such as a merger, acquisition, corporate divestiture or dissolution (including bankruptcy), or a partial or total sale of assets, we may share, disclose or transfer all user data to the successor organization, during said transition, or in contemplation of a transition (including during an audit).
  • Upon aggregation/de-identification: We may disclose or use aggregated or de-identified data for any purpose.
  • With user permission: With user consent, we may share data with third parties outside the scope of this Privacy Policy.

5. Security

We use appropriate security based on the type and sensitivity of the data being stored. As with any system with Internet access, there is always a risk of unauthorized access. Therefore, it is important that the user protects the password or contact us in case of suspicion of unauthorized access to his account.

The platform adopts appropriate security measures to protect against unauthorized access, alteration, disclosure or destruction of the user’s personal data collected and stored by us. These measures vary based on the type and sensitivity of the data. Unfortunately, however, no system can be 100% secure. Therefore, we cannot guarantee that communications between the user and the platform, the Services or any information provided to our platform in relation to the data collected by us through the Services are free from unauthorized access by third parties. The user’s password is an important part of our security system, and it is the user’s responsibility to protect it. Do not share the password with third parties. In case of suspected password or account violation,

6. User rights

You have certain rights regarding the use of your data, including the ability to opt-out of receiving promotional emails, cookies and the collection of data by certain third parties. The user will be able to update or close his account within our Services and also contact us to clarify doubts regarding individual rights over his personal data. Parents who believe that we have accidentally collected personal data about their minor children should contact us for assistance in deleting this information.

6.1 User Choices Regarding Use of Your Data

The user can choose not to provide certain data to the platform, but it is possible that he will not be able to use certain features of the Services.

  • The user can opt out of receiving promotional communications. For this, you can use the unsubscribe mechanism, in the promotional communication you receive, or change the email preferences of the user’s account. It should be noted that, regardless of the user’s email preference settings, the platform will send messages about transactions and relationships related to the Services, including administrative confirmations, order confirmations, important updates about the Services and notices about our policies.
  • The browser or device used by the user may allow the control of cookies and other types of local data storage. To find out more about managing cookies, visit https://cookiepedia.co.uk/how-to-manage-cookies . Wireless devices can also allow you to control the collection and sharing of location and other data.
  • For information about and controlling the cookies used for personalized advertisements from participating companies, please see the consumer opt-out pages for the Network Advertising Initiative and the Digital Advertising Alliance. To opt out of receiving display advertising from Google or to customize Google Display Network ads, visit the Google Ads settings page . To opt out of receiving targeted advertisements from Taboola, please see the opt-out link in Taboola’s Cookie Policy .
  • To opt out of allowing Google Analytics to use user data for analytics and enrichment purposes, go to Google Analytics Opt-out Browser Add-on .
  • Apple iOS, Android OS and Microsoft Windows provide their own instructions on how to control in-app personalized ads. For other devices and operating systems, review platform privacy settings.

If you have questions about rights, data and how the platform uses data, the user should contact us through the contact page.

6.2 Access, update and deletion of user personal data

To access and update the personal data collected and maintained by the platform, the user can:

  • To update data provided directly, the User must log into their account and update it at any time.
  • To close the account:
    • If a student, the user must access the profile settings page and request support .
    • If you are an instructor, you must ask support .
    • If you are having problems closing your account, please contact the Support Team .
    • Note: Even after you close your account, some or all of your user data will still be visible to others, including but not limited to data that has been (a) copied, stored or disseminated by other users (including comments on content); (b) shared or disseminated by you or others (including in your shared content); or (c) posted on a third-party platform. Even after account closure, we will retain user data for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes and enforce our agreements. We may retain and disclose this data in accordance with this Privacy Policy after termination of your account.
  • To request access, correct or delete personal data, use our online form on the contact page. Please allow up to 30 days for a response. For the sake of user protection, we may ask that the request be sent to the email address associated with the user’s account. It may be necessary to confirm the user’s identity before implementing the request. Please note that we retain certain data when we have the right to do so, including for mandatory record keeping and to carry out transactions.

6.3 Our policy regarding children

We recognize children’s privacy interests and recommend that parents and guardians take an active role in children’s interests and online activities. If you are not yet 18 years old, but you already have the minimum age to consent to use the online services in the country where you live (for example, 13 years old in Brazil, according to the Child and Adolescent Statute), you cannot create an account, but we suggest asking your parent or other guardian to open an account and help you subscribe to appropriate content. Individuals who have not yet reached the minimum age to use online services may not use the Services without the consent of their legal guardian. If it is our knowledge that we have collected personal data from a child under these ages without the knowledge of the legal guardian,

Parents who believe that our platform may have collected personal data from a child under these ages may submit a request for data removal via the contact page.

7. Updates and Contact Information

In the event of significant changes to this policy, we will notify users via email, in-product notices, or other mechanism required by law. Changes will take effect the day they are posted. Please contact us by email or post in case of doubts, clarifications or conflicts.

7.1 Modifications to this privacy policy

From time to time, we may update this Privacy Policy. In the event of material changes, we will notify you via email, notice posted on the Services, or as required by applicable law. We will also include a summary of the main changes. Unless otherwise indicated, changes will be effective the day they are posted.

To the extent permitted by applicable law, by continuing to use the Services after the effective date of any changes, your access and/or use will be deemed acceptance of the revised Privacy Policy (and agreement to follow and bind to it). if to her). The revised Privacy Policy supersedes all prior Privacy Policies.

7.2 Interpretation

All capitalized terms not defined in this policy are defined as specified in the Terms of Use on that platform. Any version of this Privacy Policy in a language other than English is provided for convenience. In case of conflict with a version not written in Portuguese, the user agrees that the Portuguese version will prevail.